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Campaign Supporter

Where do you deliver? We deliver to the UK, throughout Europe, USA, Canada and many countries across the world. Just make sure you carefully enter your delivery address and we will take care of the rest.
How long will it take to receive my order? We ship within 5-7 working days of the campaign ending. Once shipped. UK delivery 2-3 days. Europe delivery 5-7 days. Rest of the world 14-21 days We are always looking for ways to speed up our delivery times so more than often you will receive your order much faster than the times quoted above.
What methods of payments do you accept? We accept all major credit cards and debit cards.
When am I charged? You will be charged at the end date of the successful campaign, if the campaign is unsuccessful then you will not be charged. We will let you know by email either way.
Is my payment secure? Yes, it is 100% secure. We work with one of the leading global payment providers – Stripe. Stripe is Level 1 PCI certified (the highest level attainable), and uses the most up-to-date SSL and encryption security techniques to ensure all payments flowing through their platform are protected..
How do I know if my order is accepted and if the campaign is successful? We will email you an order confirmation and email you again once the campaign is ended.
Where do you deliver? We deliver to the UK, throughout Europe, US, Canada and many countries across the world. Just make sure you carefully enter your delivery address and we will take care of the rest.
What are the delivery costs? Our delivery costs vary depending on your location and the number of products purchased: Please see below for the cost to the destination that applies to you.
UK shipping rates for T-Shirts: £2.75 flat rate, plus £1.00 per each additional item.
UK shipping rates for Hoodies and Sweatshirts: £3.75 flat rate, plus £1.00 per each additional item.
E.U. shipping rates for T-Shirts: £4.50 flat rate, plus £2.50 per each additional item.
E.U. shipping rates for Hoodies and Sweatshirts: £8.00 flat rate, plus £2.50 per each additional item.
Rest of the World shipping rates for T-Shirts: £6.00 flat rate, plus £3.50 per each additional item.
Rest of the World shipping rates for Hoodies and Sweatshirts: £13.00 flat rate, plus £3.50 per each additional item.
Can I cancel my order? When buying goods online you are protected by the Consumer Contracts Regulations 2013. This states that you have the right to cancel your order up to 14 calendar days from the day after you receive your order even if you simply change your mind. You are responsible for returning the order within 14 calendar days of cancelling and refunds must be paid within 14 calendar days after returning the goods, or evidence that they were returned. The goods shall be returned in new condition but not necessarily in the same packaging. The refund will include the least expensive return delivery option. Proof of postage should be sufficient evidence of returning goods. This does not affect your rights under the Consumer Rights Act 2015.
What is your returns and exchange policy? We guarantee the quality of our products, they are all bespoke and made to order. We will provide a full refund or exchange within 30 days from the day after you received your order if the product is faulty, damaged or significantly different than what was displayed on the campaign page. Any refund for your order will be processed back to your original form of payment for the order and will include the return delivery cost. Please direct any problems to info@communitee.co.uk

Campaign Owners

What is communitee? communitee is a crowd funded e commerce platform that helps individuals and organisations raise funds or revenue by designing and selling your own bespoke printed clothing.
What can I sell on communitee? A full range of t-shirts, sweatshirts and hoodies in many colours.
What does communitee offer? Here at communitee we supply top quality ethically sourced garments printed in the UK by first class printers. The production and distribution of your product is funded entirely by your buyers orders. We remove all the hassle of holding stock, production, packaging and shipping and take care of all the admin and customer service.
How much does it cost to create a campaign? Nothing! The service is completely free.
Who can create a campaign? Anyone can! Charities, influencers, celebrities, sports teams, schools, universities and clubs. You or I can create a campaign – and keep the profits, or decide to raise the funds for a good cause.
How long can a campaign run for? The duration of a campaign is your choice, anything from 7 to 30 days.
What is the goal and who sets it? The goal is the target amount of garment sales you want to reach. For this there is a minimum of 10 per campaign. You set the goal, it’s your choice. There is no maximum goal.
What if a campaign does not reach its goal or beats its goal? If a campaign does not reach its goal but is still profitable for you we will still produce the orders. In this case the cost price to you will be adjusted to reflect the new lower quantity or if the campaign beats its goal we will adjust the cost price to you to reflect the new higher quantity.
Who sets the sale price? You do, you are in charge of each campaign. Remember to set realistic prices in order to maximise sales.
How is my profit calculated? When you set your sales goal quantity we will automatically provide you with a cost price. You will then decide the sell price including VAT so the difference between the cost price and the sell price minus the VAT is your profit per item. For example if the cost price is £5 and you sell for £15 then the VAT deduction is 20% of the sell price which is £2.50 which then leaves you with a profit of £7.50 per item.
Why is VAT deducted? As Communitee Ltd conducts every transaction with your buyers we are providing a product and a service which attracts VAT at the applicable rate of 20%. The good news is kids clothing has no VAT applicable.
When do I get my profits? Your profits are payable to you 7 - 10 days after a successful campaign has ended. You request your profit payment via your seller dashboard.
What kind of file should I use to upload my design? We prefer the design in vector SVG format because it will retain its quality when sent to print. JPEG, PNG or GIF files will also work but they need to have a resolution of 300 DPI minimum. For large prints designs should be in 5000 by 5000 pixel resolution at 300 DPI. The max image size is 15 MB. If you have any further questions please contact us at info@communitee.co.uk.
How long does it take for my product to be delivered? We ship within 5-7 working days of the campaign ending. Once shipped. UK delivery 2-3 days. Europe delivery 5-7 days. Rest of the world 14-21 days We are always looking for ways to speed up our delivery times so more than often you will receive your order much faster than the times quoted above.
Can I start a campaign for a specifically timed event? Yes, but please take into account campaign length and delivery times and give yourself a 5-7 working day buffer.
What information shall I share in my campaign description? Your description should be concise and to the point with images if possible, remember if you don’t catch the attention of a person looking at your web page within 8 seconds they will move on.
What will be the URL for my campaign web page? You get to choose your own bespoke URL.
How do I promote my campaign? Tell your family and friends, as well as everyone you know and meet. Share your designs on social media and via email. It is important you get as many potential buyers to you campaign web page as possible.
Can I modify the campaign design after I have launched it? No. If you would like to modify your design you will need to launch a new campaign.
Can I edit the campaign description and products for sale after I have launched it? No. Please make sure you are happy with your description and products prior to launch.
Who handles customer service once my campaign launches? Communitee has all this covered from start to finish – your customer service is handled entirely by our in-house support team.
Can I order a batch of custom apparel for myself? Yes you can order a batch of custom apparel directly by contacting info@communitee without launching a campaign.
What is intellectual property and how does it affect my communitee campaign? Intellectual property is designs, logos and imagery legally in the registered ownership of any individual, organisation or company. For example intellectual property includes material copyrighted or trademarked associated with sports teams, clothing brands, music artists, television shows and film. We do not want your campaign to be jeopardised in any way, so please ensure the design you use for a campaign is your own or if not you have documented permission to use it.
If I am inspired by someone else’s design can I use it? You can use a design if you have documented permission from the owner to use that design. Alternatively, you can create your own design, but it must not be substantially or confusingly similar to any other trademarked or copyrighted design.
Where are the products printed and sourced? All the printing, packaging and shipping takes place from the UK. The garments are sourced from Gildan. You can find out more about Gildan at www.genuinegildan.com. Our organic garments are sourced from Continental Clothing. You can find out more about Continental Clothing at www.continentalclothing.com/home/about.

If we are unable to answer your question and you would still like to contact us, please fill out our contact form and we will be back to you within 24 hours.